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Customer Service Representative
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“How May I Help You”
Serve as a direct point of contact for your employers customers and are responsible for ensuring that they receive an adequate level of service or help with their questions and concerns.
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The Job
All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means-by telephone; by e-mail, fax, regular mail; or in person. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Some customer service representatives help people decide what types of products or services would best suit their needs. They may even aid customers in completing purchases or transactions. Most customer service representatives use computers and telephones extensively in their work. Customer service representatives frequently enter information into a computer as they are speaking to customers.
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Work Environment
Many work in call or customer contact centers where workers generally have their own workstation or cubicle space equipped with a telephone, headset, and computer.
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College Majors
communications, business administration,specific industry
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Minimum Qualifications
Most jobs require at least a high school diploma. However, employers are increasingly seeking candidates with some college education.
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Personality traits helpful for this career
Good communication and problem-solving skills are a must. Verbal communication and listening skills are especially important.
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Quick Facts
- Most jobs require only a high school diploma but educational requirements are rising.
- Job prospects are expected to be excellent.
- Many work part time and have flixible job schedules.
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Compensation and Outlook
In May 2008, median hourly wages of customer service representatives were $14.36. The middle 50 percent earned between $11.34 and $18.27. The lowest 10 percent earned less than $9.15, and the highest 10 percent earned more than $23.24.
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